Shipping & Delivery

Last updated: 30 August 2026

Everything on Nemesis Worx is built to order, so delivery works a little differently to buying
something off a shelf. Here’s exactly how it works.

1. Lead time

Lead time is the number of working days from your order being confirmed (see our
Terms and Conditions on the confirmation call) to your item
being ready to leave the workshop. It’s shown on every product page and varies by size — for
example, 12 working days for our Compact and Standard kiosk sizes, 16 for the Double. Lead time is
an estimate, not a guarantee, and doesn’t include delivery transit time on top.

2. Delivery area

We deliver nationwide across South Africa. [Confirm any areas that are courier-restricted or
require a freight quote instead of a standard delivery rate.]

3. Delivery cost

Delivery is quoted at checkout based on your address and the size of your order.
Gauteng deliveries are included at no extra charge on orders above R 20 000
[confirm this threshold and whether it applies to other provinces]. Below that threshold, or
outside Gauteng, delivery is charged at the rate shown at checkout before you pay.

4. How delivery happens

Once your item is built, we arrange delivery via [name your courier/freight partner(s) once
confirmed]. Larger items are typically delivered by two-person crew to ground-floor or
accessible locations; [confirm your policy on stairs, narrow access, or installation service, and
whether installation is included or a paid add-on].

5. Receiving your order

Please inspect your item(s) at the point of delivery before signing for them. Risk in the goods
passes to you once you’ve accepted delivery. If anything arrives damaged, note it on the delivery
paperwork if possible and contact us within [X] days — see our
Returns & Refunds Policy.

6. Delays

We’ll let you know as soon as we’re aware of anything that’s going to push your lead time out —
material availability, workshop capacity, or courier disruption are the usual causes. Delays don’t
entitle you to cancel unless the delay is unreasonable; see clause 7 of our
Terms and Conditions.