Last updated: 30 August 2026
This Privacy Policy explains how Nemesis Worx (“we”, “us”, “our”) collects, uses, and protects
your personal information when you use this website (the “Site”), in line with South Africa’s
Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information we collect
- Order information — name, delivery and billing address, phone number,
email address, and the product configuration you order. - Payment information — handled directly by our payment gateway; we do not
see or store your full card details. - Configurator activity — the selections you make while building a product,
held temporarily in your shop build (cart) session. - Technical information — standard web server logs (IP address, browser type,
pages visited) for security and site operation.
2. How we use it
- To process and fulfil your order, including the confirmation phone call described in our
Terms and Conditions. - To communicate with you about your order, delivery, and any issues with it.
- To meet our legal, tax, and accounting obligations.
- To improve the Site and, where you’ve opted in, to send you marketing communications — you
can opt out at any time.
3. Who we share it with
We share order information with the workshop assigned to build your order, our payment
gateway, and our delivery/courier partners, only to the extent needed to fulfil your order. We do
not sell your personal information to third parties.
4. Where it’s stored
Order and account data is stored on our hosting infrastructure. [Confirm hosting location and
whether any processors are outside South Africa, which triggers additional POPIA cross-border
transfer requirements.]
5. How long we keep it
We keep order records for as long as required by South African tax and consumer protection law
(typically five years), and shop-build/cart session data for a short period after your last
activity if you don’t complete an order.
6. Your rights under POPIA
You have the right to request access to, correction of, or deletion of your personal
information, and to object to how we use it, subject to our legal obligations to retain certain
records. To exercise these rights, contact us at [contact email].
7. Cookies
The Site uses a session cookie to keep track of your shop build (cart) as you configure a
product, and standard analytics cookies where enabled. [Confirm actual analytics/marketing tools
in use, if any, and add a cookie consent banner if required.]
8. Security
We take reasonable technical and organisational measures to protect your personal information,
including enforcing the confirmed price on every order server-side so it can’t be tampered with in
transit.
9. Complaints
If you’re unhappy with how we’ve handled your information, you can contact us at [contact
email] in the first instance, or lodge a complaint with the Information Regulator of South Africa.
10. Changes to this policy
We may update this policy from time to time; the version in force is the one published on the
Site.
11. Contact
Questions about this policy? Contact us at [contact email].